Returns & Warranty

We want you to be happy with what you bought. Here's how returns and warranty claims work.

Faulty or defective items

If an item arrives faulty, damaged, or not as described, contact us within 7 days of delivery and we'll arrange an inspection, repair, replacement, or refund at no cost to you, in line with the Consumer Protection Act.

Manufacturer warranty

Most products we sell carry the manufacturer's standard warranty (commonly 12-36 months depending on the item — the exact term is listed on the product page where available). For an in-warranty fault after the initial 7-day window, we'll help you log a claim with the manufacturer or handle it directly where we're an authorised repair agent.

Change of mind

Unopened, unused items in original packaging may be returned within 7 days of delivery for a refund or exchange, at our discretion. The customer is responsible for return shipping unless the item was faulty or incorrectly supplied. Custom-configured builds, software, and opened consumables (cables cut to length, thermal paste, filament, etc.) are not eligible for change-of-mind returns.

How to start a return

Contact us with your order number and a description of the issue before sending anything back — we'll confirm whether to return it by courier or bring it in, and provide a reference number.

Refunds

Approved refunds are processed to your original payment method within 3-5 business days of us receiving and inspecting the returned item.